Refund policy

We have a 7-day return policy: you have 7 days after receiving your item to request a return.

Damaged, wrong or misprinted items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us straight away on WhatsApp (+92 301 468 5007) or email (info@imartdecor.com) with a photo, within 7 days of delivery. We will replace the item free of charge or refund you.

Returns

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, with your order number or proof of purchase.

To start a return, contact us on WhatsApp or email first. If your return is accepted, we will tell you how and where to send your parcel. Items sent back to us without first requesting a return cannot be accepted.

Items that cannot be returned

• Custom products, such as custom sizes, custom designs or personalised items, unless they arrive damaged or incorrect.
• Gift cards.

Please get in touch if you have questions about a specific item.

Exchanges

To exchange an item (for example, for a different size), contact us on WhatsApp or email and we will arrange it. You can also return the item you have and, once the return is accepted, place a new order.

Refunds

We will let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds are sent within 7 working days: cash-on-delivery orders by bank transfer, Easypaisa or JazzCash, and card payments back to the original card. Your bank may take a little longer to show the refund.

For any return question, contact us at info@imartdecor.com or WhatsApp +92 301 468 5007.